Insights
Nov 25, 2024 _ insights
Integration & Strategy: Improving Patient & Staff Satisfaction Through Regional Oncology Solutions
As healthcare systems face pressures from a changing regulatory environment and increased focus on value-based care, more systems are developing comprehensive, regional strategies to deliver oncology care. The value of this approach consists of providing close-to-home care while controlling system-wide costs. This strategy also allows increased opportunities to improve clinical and staff spaces. However, this kind of strategy also faces certain challenges. These vary by practice, neighborhood, culture, and overall system goals. All these items come together as each outpatient infusion center and clinic is developed in a region.
At the Healthcare Design Conference and Expo we presented, Integration & Strategy: Improving Patient & Staff Satisfaction Through Regional Oncology Solutions with Mark Witte, vice president of clinical service lines at TriHealth. Our presentation shared how TriHealth developed a regional oncology strategy across eight new community cancer care locations to grow from their existing sites. It also highlighted how design solutions of subsequent locations learned from and built on the previous ones. We detailed how research on each location was conducted- including a literature review, interviews, staff shadowing, observations, and staff surveys- and how we distilled outcomes of these series of designs. We shared actionable, research-based design guidelines that shaped the development of staff environments and improved patient experiences. We also touched on TriHealth’s perspective of advancing oncology care, and discussed the design strategies for staff work and respite space. As Mark put it during the presentation, phrases like “fighting” cancer suggests people win or lose, which can negatively impact their mind-set. Creating patient-centered care means challenging the way things have always been done—including the language used in cancer care—is the path to delivering better cancer care.
See our presentation here.
See more of our healthcare work here.
Access insights from our Oncology Symposium.
Michael Lied, LEED AP is a principal and director of healthcare at GBBN. He is passionate about reducing anxiety as people engage with healthcare environments. He’s driven to enhance health and well-being for all through future-focused planning, insightful programming, moments of respite, and great design. Michael brings together technology, market research analysis, innovative consultants, and multi-disciplinary teams of architects, designers, sustainability experts, and fabricators to find the right solution to his clients’ biggest challenges. His work on oncology environments and issues includes Christus St. Vincent Regional Medical Center Cancer Care Facility, TriHealth’s Thomas Center for Comprehensive Care and GBBN’s Oncology Symposium.
Kirsten Miller AIA, EDAC is an associate and medical planner at GBBN. She combines evidence-based research and user group feedback to create uplifting healthcare spaces for patients and her healthcare research has been recognized by the Environmental Design Research Association (EDRA). A moderator of GBBN’s Healthcare Symposium: Caring for Providers, Tackling Burnout, Kirsten is passionate about “providing for providers” by giving physicians, practitioners, nurses, and specialists the kind of environments where they feel energized to deliver the best care possible.
